Refund policy

We want you to try MAGNETIS properly. Scent takes a few days to settle on skin, so our return window is longer than the law requires and it covers opened products.

1. Our 30 day guarantee

You have 30 days from the day you receive your order to return it for a refund, for any reason or for no reason at all. This applies even if the deodorant stick or the perfume oil has been opened and used, because a fragrance cannot be judged without wearing it. We ask only that you return what is left of the product, in its packaging, so that we can confirm the return.

To start a return, write to support@ares-ring.com with your order number. We reply with the return address and the instructions.

2. Statutory right of withdrawal

If you are based in the EU, under Article L221-18 of the French Consumer Code you also have 14 days from receipt of your order to exercise your right of withdrawal, without giving a reason and without penalty. The 30 day guarantee above is granted in addition to that right and does not limit it. To exercise the statutory right, notify us by email at support@ares-ring.com.

3. Return conditions

• Products must be returned with their original packaging and any accessories included in the shipment.
• Opened and partially used MAGNETIS products are accepted under the 30 day guarantee.
• Return shipping costs are at the customer's expense, except where the product is defective, damaged or non-conforming, in which case we cover them.
• Where an order included a free item, that item must be returned with the paid items when the whole order is refunded.

4. Products not eligible for refund

The right of withdrawal and the 30 day guarantee do not apply to:

• Customized products or products made according to the customer's specifications.
• Digital content provided via download after the customer's express consent.
• Products returned after the 30 day window, or returned empty with no packaging.

5. Subscription orders

Each subscription shipment is covered by the same 30 day guarantee, counted from the day you receive that shipment. Cancelling a subscription is free and immediate and is handled separately, from the management link in your subscription emails or by writing to support@ares-ring.com. A renewal that has already been charged and shipped is handled as a return under this policy.

6. Refund procedure

Once the return is validated, we issue the refund within 14 days of receiving the product. The refund is made to the payment method used for the order, unless another arrangement has been agreed with the customer.

7. Defective or non-compliant products

If a product arrives defective, damaged or non-conforming, contact us on receipt at support@ares-ring.com with photos of the product. Once validated, ARES covers the return shipping costs and offers, at your choice, a replacement or a full refund.

8. Contact

For any request related to a return or a refund, write to support@ares-ring.com.